Our shop is open for click and collect, returns and general advice. Our opening hours are 9-5.30pm Monday- Saturday. We will not be opening the shop for appointments or normal retail trading while the current government guidelines are in place.
We are aware that some outfitters are arranging appointments but this contradicts all government guidelines as we are not permitted to open changing rooms or allow garments to be tried on in store. We are unable to fit uniform, as normal, due to social distancing measures.
We feel that On-line is the best way forward to ensure both the safety of our staff and our customers until restrictions are changed.
We have updated our sizing guide to assist parents with measuring their child before purchase.
Should you need any further information please feel free to call our store on 020 8508 2848 and one of our customer service team will be only too happy to help you.
You can return any unwanted items but will need to call our store for a’ Return’s Authorisation Number’. All items must be in a sealed bag, along with the packing list, inside the bag, clearly marked with the items you are returning. Please ensure your returns number is clearly marked on the outside of the bag. We aim to process your refund within 7 working days. Following government guidelines, items have to remain untouched by our staff for a minimum of 48 hours.
You will need to purchase any additional items on our website which can be delivered or collected. If you choose to collect you will need to wait until you have received the confirmation email advising your order is ready. You will also need this for any outstanding orders that you may have. Please wait until you have received your confirmation email advising your items are ready before coming to the store.
Please see our FAQ’s for further guidance.
We would like to take this opportunity to thank our customers for their support and understanding during these challenging times.