Are we able to purchase uniform in store?

Yes, although we ask that parents only bring the child purchasing the uniform into store, if possible.

Will there be an appointment system?

No, we do however ask parents to purchase their child's uniform early as we will be limiting the number of customers in store at any one time.

Can my child come in and try uniform on?

Yes, garments can be tried on.

How long do online orders take to be completed from the time I placed it?

We aim to have orders ready within 5 days after they are placed, however if there is a delay to any items, our customer services team will be in touch.

If I buy online, how do I measure my child?

Please see the Sizing Guide on our website. If you require any additional help, please call our Customer Services team who will be happy to assist.

If I place an order online, when can I collect it?

The 'Collect from Shop' option has been suspended with effect from 31/7/23 due to the high volume of uncollected orders

As soon as you receive your email informing you your order is ready to collect.

How long do I have to collect my order from the store?

Orders must be collected within 10 working days of you receiving your email. Orders not collected will be returned to stock and you will be refunded. (Excluding personalised items)

Do I need an appointment to collect my goods?

No, just come into the store.

I placed an order in store. How long do I have to collect the item once I have been advised it's ready for collection?

Paid orders must be collected as soon as possible. After 3 months any remaining items will be disposed of.

What happens if I order the wrong size online?

You can return your items in store for a refund or exchange, but please see our returns policy for guidance.

If returning by post please call our Customer Services for a 'Returns Authorisation Number'. When posting your returns back to us please ensure the returns number is clearly marked on the outside of the parcel. 

How long does to take to process a return?

Once your return is received in store, we aim to process the return within 3-5 working days.